AFFILIATE CASE MANAGEMENT SPECIALIST (HYBRID) TN
Company: Broadcast Music, Inc.
Location: Nashville
Posted on: November 19, 2024
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Job Description:
POSITION SUMMARY
Have you got the right qualifications and skills for this job Find
out below, and hit apply to be considered.
Responsible for providing excellent customer service to our
songwriter and publisher customers. Ensure customer satisfaction by
addressing complex and escalated inquires, resolving issues, and
providing support with professionalism and empathy.
LOCATION
Nashville, TN office. BMI has transitioned back to working in the
office on a regular hybrid schedule. At present, most team members
are expected in the office three (3) days a week. Decisions
regarding future transitions will take place in phases as BMI
continues to closely monitor COVID-19 as employee safety is our
priority.
FUNCTIONS OF THE JOB
Essential Functions: -representative but not all inclusive of those
commonly associated with this position.
POSITION QUALIFICATION REQUIREMENTS
Education:College degree preferred.
Experience:Two (2) years Music Publishing or Performing Rights
Organization experience required. Two (2) years previous Call
Center or similar customer service experience required.
SKILLS AND ABILITIES
Representative but not all inclusive of those commonly associated
with this position.
SALARY RANGE
The specific base salary offered to a successful applicant will be
based on individual qualifications, skills, experience, and
education. The pay range is subject to change at any time based on
various internal and external factors. The position may also be
eligible for one or more performance-based bonuses. In addition to
cash compensation, BMI offers a competitive portfolio of benefits
to its employees, as described below.
What We Give to You:
BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All
applicants will receive equal opportunity for employment without
regard of race, color, sex, religion, nationality, age, sexual
orientation, gender identity and/or expression, veteran's or
marital status, disability, or any other cultural factor.
#LI-Hybrid
Remote working/work at home options are available for this
role.
Keywords: Broadcast Music, Inc., Franklin , AFFILIATE CASE MANAGEMENT SPECIALIST (HYBRID) TN, Executive , Nashville, Tennessee
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