Service Delivery Specialist - Franklin, TN

Company: Digital Technology Solutions
Location: Franklin
Posted on: February 12, 2025

Job Description:

Digital Technology Solutions (DTS) is looking for Service Delivery Specialist - for our client Position in Franklin, TN

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Job Description:
We are looking for a Service Delivery Specialist to join our team.
The ideal candidate will be responsible for managing incidents, triaging issues, and coordinating with stakeholders to resolve them.

You will be responsible for tracking major incidents using the ServiceNow ticketing system and monitoring service alerts from cloud-based off-board server systems.

You will also be responsible for CAB facilitation and representation from the US market standpoint. You will report KPIs for management review and decision making.

Responsibilities:

Manage incidents, triage issues, and coordinate with stakeholders to resolve them Track major incidents using the ServiceNow ticketing system
Monitor service alerts from cloud-based off-board server systems
Facilitate CAB meetings and represent the US market standpoint
Report KPIs for management review and decision making

Requirements:

Fluent Business English
Excellent communication skills
5 years of experience in IT application systems and/or management information systems support
ITIL (IT Infrastructure Library) foundation certification or same level of knowledge
Experience of using JIRA/Confluence, SNOW or any kind of ticketing system

Special Skills:

Telematics, Azure,
Ability to perform CLI on Linux environment
Understanding of database and SQL queries
Good with data, Excel, and improving processes


DTS offers excellent compensation package.

Contact:

Pankaj Kumar
Digital Technology Solutions
248-438-8548

Keywords: Digital Technology Solutions, Franklin , Service Delivery Specialist - Franklin, TN, Other , Franklin, Tennessee